Return Policy

At Aurova, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help.

Return Eligibility

Returns are accepted within 30 days of receiving your order. To qualify for a return, items must be:

  • Unused and in their original condition.

  • Returned in the original packaging.

  • Accompanied by proof of purchase (such as your order confirmation or receipt).

Refunds

Once your returned item has been received and inspected, we'll notify you of the outcome. If your refund is approved, it will be processed to your original payment method within 5-10 business days, depending on your payment provider.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery. To help us resolve the issue promptly, please provide:

  • Your order number.

  • A brief description of the issue.

  • Clear photos or videos showing the product and its packaging.

Contact Us

If you have any questions about our Return & Refund Policy or need assistance with a return request, please contact us at contactus@aurovastore.com.

When reaching out, please include your order number and any relevant information or supporting photos/videos so we can assist you as quickly as possible.

Our customer support team will review your request and provide further instructions regarding the return or refund process.