FAQs
Shipping FAQs
What currency are the prices do I see in the site?
All prices are in USD.
I just placed an order, when will it be processed?
We process all orders within 24 hours of receiving them.
I am not in love with my order, can it be returned?
100% Money-Back Guarantee
We stand behind the quality of our products. If your item arrives defective or damaged, we offer a full refund. You have 30 days from the date of delivery to return the item for a full refund.
To initiate a return, simply send us a Refund Request via our Contact Form, and we’ll provide you with a prepaid return shipping label. Once we receive the returned product, we’ll process your refund for the full purchase amount.
Please ensure the Order Number and Name are clearly marked on the returned parcel for faster processing.
Important: If your package is still in transit, you’ll need to wait for it to arrive before returning it for a refund.
Can I cancel my order?
Order Cancellation Policy
You can cancel your order without any penalties! To do so, please ensure to cancel it before it ships. If your item has already been dispatched, please wait for it to arrive, and then submit a Refund Request via our Contact Form below.
I have entered an incorrect address what do I do now?
Address Correction Policy
If you’ve accidentally misspelled or incorrectly filled in your address, please reply to your order confirmation email with the correct address. Kindly notify us of the error via the Contact Form below.
We can update it to the correct address within 24 hours of your order. Please note that no refunds will be issued for address errors reported after the 24-hour period.
How long does shipping take?
Shipping Information
We process all orders within 24 hours of receiving them.
Your order is estimated to arrive within 6 to 20 business days from the date it was placed, depending on your location. We also provide an order tracking link where applicable.
Product FAQs
How does the Smart Sensor work for dispensing toothpaste?
Our Smart Sensor detects your toothbrush's presence and automatically dispenses the perfect amount of toothpaste with a touchless sensor. Just place your toothbrush in the holder, and the sensor activates to deliver the right amount of toothpaste.
How effective is the UV sterilization feature?
The UV sterilization feature effectively kills 99.9% of bacteria and germs on your toothbrush. The UV light works for a set duration to ensure your toothbrush is hygienically clean and safe to use.
How long does the UV sterilization process take?
The UV sterilization cycle typically lasts about 5 minutes. The system will automatically shut off once the cycle is complete.
Can I use any type of toothpaste with the dispenser?
Yes, the dispenser is compatible with most standard toothpaste tubes. Ensure that the toothpaste tube fits properly within the dispenser for optimal performance.